Customer Contact Center for dialog marketing, telesales and sales support for industry and commerce
1activ GmbH
Kaarst (41564), GermanyNew on Amplifa
About 1activ
1activ GmbH in Kaarst near Düsseldorf is a customer contact center specializing in sales promotion and direct sales services. Its range of services includes inbound and outbound telemarketing and telesales, telephone appointment scheduling, satisfaction surveys, new customer acquisition, preparation of mailing and e-mailing campaigns, and support for product launches and trade fair invitations. The company acts either as an independent commercial partner or as an outsourced marketing or sales branch of the client. Its customers include mobile communications specialists, landline providers, banks, insurers, and customers from industry and commerce. The telephony infrastructure is based on the HRESULT Asterisk Gateway with ISDN and VoIP connections for inbound and outbound campaigns. In addition, 1activ has practical experience with AI voice bots (text to speech) in outbound campaigns from a multi-month pilot phase with several thousand customer contacts. The company operates in Germany, Austria and Switzerland.
- Site
- Kaarst
- Processes
- Telemarketing / telesales (inbound & outbound), Telephone appointment scheduling, New customer acquisition, Satisfaction surveys, Dialog marketing, Market research, Sales of products and services, AI voice bots / text-to-speech outbound telephony
- Materials
- AI voice bots (text to speech), HRESULT Asterisk Gateway
- Employees
- 62
- Industries
- Mobile communications, Landline/telecommunications, Banks, Insurance, Industry, Commerce
- 01
Campaign planning and dialog marketing
- 02
Telephone customer outreach (inbound/outbound)
- 03
Appointment scheduling and new customer acquisition
- 04
Reporting and evaluation to the client
Technologies and Infrastructure
AI voice bots (text to speech)
Used for outbound telephone campaigns, proven in a multi-month pilot campaign with several thousand customer contacts.
HRESULT Asterisk Gateway
Asterisk-based telephone system for inbound and outbound calls via ISDN and VoIP.
Locations
Kaarst
DEHeadquarters and contact center
- Materials
- Telephony (ISDN/VoIP)
- HRESULT Asterisk Gateway
- Primary multiplex connection (ISDN/VoIP)
- Call center seats including infrastructure for a further 30 seats
Inside the production
Industries
Processes & technical limits
| Processes | Tolerance | Max. part | Weight | Lot size | Materials |
|---|---|---|---|---|---|
| Telemarketing / telesales (inbound & outbound)Service | – | – | – | – | – |
| Telephone appointment schedulingService | – | – | – | – | – |
| New customer acquisitionService | – | – | – | – | – |
| Satisfaction surveysService | – | – | – | – | – |
| Dialog marketingService | – | – | – | – | – |
| Market researchService | – | – | – | – | – |
| Sales of products and servicesService | – | – | – | – | – |
| AI voice bots / text-to-speech outbound telephonyService | – | – | – | – | – |
3 Anlagen & Maschinen
| Machine | Manufacturer / model | Quantity | Working area | Year built | Site |
|---|---|---|---|---|---|
| Telephone system based on HRESULT Asterisk Gateway | HRESULT GmbH Asterisk Gateway | – | – | – | Kaarst |
| Primary multiplex connection (ISDN/VoIP) | – | 1 | – | – | Kaarst |
| Call center seats | – | – | Infrastructure for a further 30 seats | – | Kaarst |
Additional services
Reference customers
History
- 2005
Expansion of the telecommunications infrastructure with the HRESULT Asterisk Gateway; development partnership with HRESULT GmbH for the HRESULT call center suite
- 2014
Insolvency petition filed by Atvita GmbH with the Düsseldorf Local Court (August 8, 2014)
- 2014
Transfer reorganization: On October 1, 1activ GmbH takes over the essential assets of Atvita GmbH in an asset deal; around two thirds of the 62 jobs at the Kaarst location are secured